Friday, January 8, 2010

Follow Up to a Thumbs Down

A few weeks ago I complained about this horrible dishwasher soap that I hated. You can see that post here. I filed a complaint with Colgate-Palmolive fully expecting just a standard form email reply. To my surprise they sent me a check for $5.99 (which is about double what I paid for the crappy soap) and a fist full of coupons. While I won't ever use that soap again, I will continue to use other products made by Colgate-Palmolive.
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10 comments :

  1. I guess sometimes it pays to complain. Good for you.

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  2. I am pretty impressed. Usually companies that big could care less about one person's complaint. That is great.

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  3. Cool it pays to voice your opinion. just don't complain about anything I make LOL!

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  4. Diana, I just wanted to respond to your comment on my blog. If I had to thing of big things to be grateful for, it would be a struggle for me, too, but I decided to just look for things to be grateful for, even if they were just minor things. I do hope that I'll write more in-depth during the year but I'm allowing myself to be brief, too.

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  5. They do not like to lose a customer over a dislike of their products. Not of their product will please everyone. They know that. It is great they return you money plus. I like companies that stand behind they products.

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  6. Good for you! I always find tht letting them know when something is bad usually gets results...

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  7. Same thing happened to me! The dish detergent totally dried out my hands and caused a rash! Company sent me a free product coupon. It's nice when they respond positively :)

    Thanks for stopping by my blog! I've been following you :)

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  8. thanks for stopping by my blog. I'm also a follower.

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  10. Good customer service! That is the key....

    Following you from MBC!

    I too am an adoptive Mom.


    Melissa

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